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WE ELIMINATE BAD DEBT!
ONLINE Information Services, Inc.
P.O. Box 1489
Winterville, NC 28590
(866) 630-6400 Sales
(800) 234-7683 UEX
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What's New?

The ONLINE Utility
Exchange Announces Integration with Tyler Technologies.

View All What's New Items


The Exchange Advantage™

ONLINE's proprietary Utility Exchange creates a safety net that prevents customers from moving between service areas without paying you and your industry peers and helps you recover past-dues by capturing and updating debtor contact information in real time.

Click here to request a demonstration.


Your Total Solution for Eliminating Bad Debt

The ONLINE Utility Exchange, our premier bad-debt management tool, is the overwhelming choice of utility providers nationwide who want to eliminate their bad debt via enhanced credit reports and industry-leading collections services. Available via the internet or through integrations with leading CIS platforms, the ONLINE Utility Exchange also offers tools to help utilities comply with important regulations, including the Red Flag Rules.


Click the tabs below to learn more:


ONLINE Takes the Guesswork out of Compliance

ONLINE has been consulting utilities on Red Flag compliance with proven results long before most of our competitors had ever heard of this regulation. Our easy-to-use services can aid your organization in complying with this important regulation at all stages of the relationship:

At the Point of Application:
To help you take the guesswork out of your Red Flag compliance efforts, ONLINE Utility Exchange reports include a visual warning whenever a possible Red Flag is detected.

During the Relationship:
We offer a cost-effective batch screening service that allows you to quickly screen your existing customers.

Interested? Request more information or call us today at (866) 630-6400.

Know Your Applicants!

Eliminating bad debt at the point of application requires capturing accurate data. The ONLINE Utility Exchange features powerful ID Verification capabilities that automatically determine if the SSN and name provided by the applicant match.

Prevent application fraud! With the ONLINE Utility Exchange, your organization can verify that each applicant has provided you with accurate information, saving you money.

Interested? Request more information or
call us today at (866) 630-6400.

Objective Deposit Decisions

Do you know if your applicants will be able to pay their utility bills on time or even at all? If you're not using the ONLINE Utility Exchange, your answer is likely "no."

The ONLINE Utility Exchange report shows you, within seconds, what type of credit risk each applicant poses to your business. This allows you to make accurate, objective, credit-based deposit decisions on applicants every time.

Interested? Request more information or call us today at (866) 630-6400.

Why We're #1

A large part of our success in eliminating your bad debt is due to our proprietary, national Exchange network. Designed to capture, track, and report payment history in real time as credit trade lines from our members, this network is comprised of utilities just like yours and was designed to eliminate your bad debt.

The Exchange Advantage™ creates a safety net that prevents customers from moving between service areas without paying you and your industry peers and helps you recover past-dues on the back end by capturing and updating debtor contact information in real time. Also, because your debt is mentioned every time that customer applies for utility service, the Exchange Advantage™ helps make the money owed to you the most important debt that customer has.

Interested? Request more information or call us today at (866) 630-6400.

Recover Your Money Now!

collections When all of your attempts to collect from debtors have failed, refer your accounts to ONLINE Collections. ONLINE has the technology and professional staff to locate and collect from those who have skipped owing you money. This means we can return more of the money debtors owe you quicker to ultimately reduce your bad debt.

Before any collection effort is made on your accounts, they are run against a database unlike any other in the collection industry. Imagine being able to update bad phone numbers and bad addresses with the correct information every time your debtor applies for utility service. At ONLINE, this is a reality. Every day our Utility Exchange updates hundreds of new addresses and phone numbers that are the most up-to-date information available. No other collection agency can offer this type of service to its customers.

With no hidden fees or startup costs, trying ONLINE Collections is RISK FREE!

Interested? Request more information or call us today at (866) 630-6400.


Current News

The ONLINE Utility
Exchange Announces Integration with Tyler Technologies.
The ONLINE Utility
Exchange is Exhibiting This Week at the 2017 Daffron UGM!
Visit the ONLINE Utility
Exchange at the 2017 Daffron UGM!
The ONLINE Utility
Exchange is at the NEPPA Annual Conference This Week!
Visit the ONLINE Utility
Exchange at the 2017 CSA Annual User Education and Conference!
The ONLINE Utility
Exchange is at the PCS User Group Meeting This Week!

View All News Releases



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ONLINE Utility Exchange News
WE ELIMINATE BAD DEBT!
ONLINE Information Services, Inc.
P.O. Box 1489
Winterville, NC 28590
(866) 630-6400 Sales
(800) 234-7683 UEX

What's New?

The ONLINE Utility
Exchange Announces Integration with Tyler Technologies.

View All What's New Items


The Exchange Advantage™

ONLINE's proprietary Utility Exchange creates a safety net that prevents customers from moving between service areas without paying you and your industry peers and helps you recover past-dues by capturing and updating debtor contact information in real time.

Click here to request a demonstration.

Thu, 05 Oct 2017 The ONLINE Utility - 
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Tyler Technologies Completes Integration of the ONLINE Utility Exchange
Providing their customers with a cutting-edge risk assessment tool for bad-debt prevention

Winterville, NC – ONLINE Information Services, Inc. announced today the successful integration of its premier bad-debt elimination tool, the ONLINE Utility Exchange, with Tyler Technologies’ INCODE platform. This integration will allow INCODE users to eliminate bad debt during the application process.
Through its partnership with ONLINE, Tyler now offers an integrated real-time credit risk assessment and Red Flag compliance tool to their users. The ONLINE Utility Exchange will utilize application data entered in INCODE to verify the applicant’s identity, return an accurate deposit amount according to the Utility’s policies, and highlight unpaid utility bills and disconnects from ONLINE’s unique national Utility Exchange database and other national sources.

About the ONLINE Utility Exchange
Established in 1956 as a credit bureau and collections agency, ONLINE Information Services, Inc. is currently the nation’s leading developer of risk management and debt recovery solutions for the Utility, Property Management, Healthcare, and Mortgage industries.  Servicing Utilities throughout the nation, the ONLINE Utility Exchange is a utility-specific credit bureau with the single goal of providing the tools necessary to eliminate bad debt. For more information, visit our website at www.ONLINEUtilityExchange.com or contact:

The ONLINE Utility Exchange
(866) 630-6400
[email protected]

About Tyler Technologies
Tyler Technologies (TYL) is a leading provider of end-to-end information management solutions and services for local governments. Tyler partners with clients to empower the public sector – cities, counties, schools and other government entities – to become more efficient, more accessible and more responsive to the needs of their constituents. Tyler’s client base includes more than 15,000 local government offices in all 50 states, Canada, the Caribbean, the United Kingdom and other international locations. In 2017, Forbes ranked Tyler on its “Most Innovative Growth Companies” list, and it has named Tyler one of “America’s Best Small Companies” eight times. The company has been included six times on the Barron’s 400 Index, a measure of the most promising companies in America. More information about Tyler Technologies, headquartered in Plano, Texas, can be found at tylertech.com.

Current News

The ONLINE Utility
Exchange Announces Integration with Tyler Technologies.
The ONLINE Utility
Exchange is Exhibiting This Week at the 2017 Daffron UGM!
Visit the ONLINE Utility
Exchange at the 2017 Daffron UGM!
The ONLINE Utility
Exchange is at the NEPPA Annual Conference This Week!
Visit the ONLINE Utility
Exchange at the 2017 CSA Annual User Education and Conference!
The ONLINE Utility
Exchange is at the PCS User Group Meeting This Week!

View All News Releases